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The Value of Customer Service

in EdTech

Case Study: The Value of Customer Service in EdTech


What's in the Case Study?

An education technology company is facing significant growth in terms of providing virtual classroom services. To pair up with this expanding need, they wanted to extend their operations outside Canada to ensure business continuity and scale their technical customer service team to guarantee that their clients are well-taken care of and any customer and technical-related concerns are addressed. They sought a partnership with Infinit-O to reach these goals.

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Creating Endless Opportunities for our Partners to realize their full potential




Infinit-O was incorporated on September 15, 2005 by two veterans of the multinational outsourcing industry. Our vision and goal was to help small and medium sized companies around the globe to grow and prosper by enabling them to experience the full benefits of partnering with an outsourcing company.

Our goal is to create long lasting partnerships with our clients; rendering a strong combination of business consultancy, process optimization, and outsourced services; all utilizing the latest technology to provide excellent value for our clients.

Business challenges provide opportunities for innovative ways to run and rebuild businesses.

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